Q: I ordered a digital product (e-book or audiobook) how will I receive it?

A: You'll get an immediate email from Bookfunnel (my digital products distributor). Some people need to check their spam folder if they haven't whitelisted Bookfunnel in the past, so look there first if you have not received an email! You can add the audiobook or ebook to whatever app you prefer to use to read, OR you can download the Bookfunnel app, which I find incredibly easy to use. If you have issues downloading, the great folks at Bookfunnel can help with all your technical support needs!

Q: Why does my bill say "2649634 Ontario Ltd." rather than Sarah K. L. Wilson?

A: Sarah K. L. Wilson's legal business is a numbered corporation in the province of Ontario and that is the legal name of the company.

Q: How long will it take for me to receive my package?

A: Sarah packages and ships books once a week because that is when her cross-border exporter accepts packages and brings them over the border to the United States. Depending on when you ordered, packing might take up to a week, and then shipping will be standard USPS shipping times (roughly another 1-3 weeks, depending on your location.) If your package has not arrived in four weeks of placing your order, please contact Sarah.

Q: I want to return my order or get a refund. How do I do that?

A: Sorry! There are no returns or refunds. Please be sure of your order before you place it! For all other inquiries, contact me at sarah@sarahklwilson.com

Q: Where are the books printed?

A: All books are printed in the United States of America.